Privacy Policy

1. Introduction

PivotReference ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines the methods we employ to collect, use, share, and safeguard your information when you access our website pivotreference.site or utilize our yacht charter services.

Your acceptance of the data practices detailed in this policy is implied when you make use of our services. The policy adheres to relevant privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), among other privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details that you consciously provide during your interactions with us when you:

• Reserve a yacht charter
• Reach us via our website or telephone
• Sign up for our newsletter
• Complete forms found on our website
• Engage in our surveys or marketing events

The types of information we may collect encompass:

• Your name and contact details (such as email, telephone number, and address)
• Financial details for transactions (handled securely by external service providers)
• Yacht charter tastes and necessities
• Emergency contact details
• Specific dietary needs or health-related information (if shared with us)

2.2 Information Collected Automatically

Some information about your device and browsing habits is automatically compiled when you use our website, including:

• IP address and geographical details
• Type and version of your browser
• Pages you visit and the duration of your stay on our site
• Sites that referred you to us
• Specifications of your device (such as type, screen size, etc.)

2.3 Cookies and Tracking Technologies

To enhance your visit to our website, we employ cookies and comparable tracking methods. This technology is utilized to:

• Store your preferences
• Analyze site traffic and functionality
• Deliver personalized content
• Advance our service offerings

It's possible to manage your cookies preferences through your internet browser options or our cookie consent notification.

3. How We Utilize Your Data

The information we amass is utilized for various objectives:

• Service Provision: For the arrangement and facilitation of yacht charter services, managing reservations, and corresponding about your bookings
• Customer Assistance: To reply to your questions and offer help when you need it
• Transaction Processing: To handle your payments and manage invoices
• Protection and Security: To safeguard our operations and minimize fraudulent activities
• Promotion: To send you marketing materials and updates, given your permission
• Website Enhancement: To analyze browsing patterns and refine our site's performance
• Adherence to the Law: To observe legal and regulatory requirements

4. Disclosure and Sharing of Information

Your personal details are neither sold to nor exchanged or leased to external parties. Your information may be disclosed in specific situations:

4.1 With Service Providers

We may share details with third-party service providers we trust, who support us with various tasks including: transaction processing; web hosting and upkeep; email marketing initiatives; data analysis and performance tracking; and customer service.

4.2 Under Legal Obligations

In certain cases, we might need to share your data in response to legal requests, subpoenas, emergencies, or to investigate potential wrongdoing or regulatory breaches.

4.3 During Business Changes

If we undergo a merger, acquisition, or asset sale, your data may be part of the assets transferred during these deals.

5. Data Protection

We employ suitable technical and organizational measures to secure your personal details against unauthorized access, modifications, sharing, or destruction. Such measures encompass encryption, secure servers, entry controls, periodic evaluations, and training for our staff.

However, it's important to note that no method of transmitting or storing data on the internet can be entirely secure. Absolute security of your personal data cannot be warranted.

6. Retention of Data

Your personal data is held only for the period necessary to complete the purposes it was collected for or as mandated by law. The usual retention durations are as follows:

• Charter reservations: 7 years for tax and legal reasons
• Marketing interactions: until you unsubscribe or request deletion
• Analytics records: 26 months
• Customer service history: 3 years following the most recent communication

7. Rights and Choices of Users

You have rights which include, but are not limited to, accessing, amending, deleting (based on legal restrictions), transferring, and opting out of marketing communications and cookies usage. To apply your rights, please contact us using the information provided later.

8. External Services

8.1 Analytical Services like Google Analytics

We incorporate Google Analytics to understand how users engage with our website. You can exclude yourself from this through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Links to social media platforms with distinct privacy policies may be available on our site.

8.3 Payment Services

We utilize third-party payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Transfer of Data

We might process your data in countries other than Monaco. In such instances, we make sure appropriate measures consistent with applicable privacy laws are in place.

10. Privacy of Minors

Our services do not specifically target individuals under the age of 13, nor do we deliberately collect their information. If you are aware that a minor has supplied us with personal data, please reach out to us immediately.

11. Updates to this Privacy Policy

Our Privacy Policy may be amended to reflect new practices or legal obligations. We will inform you via posting the revised policy on our website, emailing registered users, or displaying an announcement. Your continued use of our services after these modifications indicates agreement to the policy.

12. Getting in Touch

For inquiries or further information about our Privacy Policy or data practices, you're encouraged to contact us:

13. Google Ads Policy Compliance

We meet the policies for user consent set out by Google Ads. Your preferences for cookies and tracking can be adjusted at any time through our cookie settings.